With traditional document management, answering critical questions is extraordinarily difficult.
Emails can be deleted or lost in inboxes.
File modification dates can be misleading or overwritten.
Verbal agreements leave no trace.
The result is an incomplete picture that serves no one least of all the people trying to demonstrate that they acted responsibly.
Under UK health and safety law, the duty to manage risks is ongoing. Under Martyn’s Law, enhanced tier venues and events must maintain and review security plans and demonstrate active management.
In both cases, the ability to evidence your actions is as important as the actions themselves.
A complete audit trail is your first line of defence when things are scrutinised. Without one, even competent management looks negligent.
This is not an isolated case. Across the UK events industry, the inability to demonstrate who did what and when is a recurring theme in incident investigations.
A corporate event at a city-centre hotel experienced a fire alarm activation during a gala dinner for 400 guests. The evacuation was delayed because the duty manager believed the alarm to be false the hotel had experienced two false activations the previous week. When the fire service arrived, they found a genuine electrical fault.
Who authorised the delay?
Was the decision documented?
Were the previous false alarms recorded and investigated?
It tells you whether your safety plan was reviewed before the event.
It tells you whether a contractor’s RAMS were approved before they arrived on site.
It tells you whether an incident report was escalated within the required timeframe.
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