ECM What's New: replies drafted before you open the message

Speed-to-response is where event bookings are won. The venue that replies in ten minutes beats the venue that replies in two days, even if the second venue is better.

The ECM AI assistant now prepares a suggested reply in the background as soon as a new message arrives. Open the conversation and a draft is already waiting; edit it, send it, or bin it. If a newer message comes in, the suggestion refreshes to stay relevant.

Nothing sends without a human deciding. The assistant drafts; your team approves. That stays true whatever the message, whatever the hour.

For event teams fielding enquiries across email and SMS, this takes the slowest part of replying, the blank page, out of the loop entirely.