ECM What's New: full booking details captured from your phone

Here's what actually happens on a busy week: a booking comes in while you're on site, all you have is your phone, and the custom questions that decide whether an event is safe and properly staffed never get asked. Access requirements, run times, headcount, dietary needs. On a phone you took the basics and chased the rest later.

That gap is closed. The custom forms attached to your booking calendars now work in the ECM mobile app, not just on a desktop. The same questions, asked and answered, whether the booking comes from a laptop or a handset.

For teams who live on site rather than at a desk, this means fewer follow-up calls and a clean record from first contact. The details you need for compliance and planning are captured once, at the moment of booking, wherever you are.

Worth checking your mobile app is on the latest version so the forms appear.