Usage Fees for Phone & SMS Services
SafetyDocs ECM can provide two-way SMS messaging and phone functionality directly within the platform. This allows teams to send and receive messages from a central business number, place and receive calls, record calls where enabled, and maintain reporting across communications activity.
To support this functionality, SafetyDocs ECM may integrate with third-party communication providers. Charges for telephony and messaging services are usage-based and deducted from account credit where applicable.
Please note: the following table is shown in GBP currency
| Country | 1 Minute Outbound Call (Mobile Number) |
1 Minute Inbound Call (Mobile Number) |
To Send 1 SMS Segment (160 Characters) |
To Receive 1 SMS Segment (160 Characters) |
|---|---|---|---|---|
| United Kingdom | £0.0366 | £0.0120 | £0.0672 | £0.0090 |
Here’s a full list of what services are subject to usage fees which are deducted out of your account credit
Scroll further down on this page for details on actual charge amounts.
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Know that guidance, updates, and templates are accurate and current.
1-minute call
Usage fees are charged for both inbound and outbound calls, calculated per minute.
SMS messages
Fees are applied for each SMS message sent and/or received, calculated per each 160-character segment.
A2P 10DLC Brand registration fee
This is a one-time fee for registering your brand under the A2P 10DLC programme where applicable.
A2P 10DLC campaign fee
The amount of this fee depends on the type of use case for your A2P 10DLC campaign.
A2P 10DLC Campaign verification fee
This is a one-time fee for verifying your A2P 10DLC campaign.
Call recordings
Fees are applicable for accessing and using call recording services.
Phone number validations
Fees are charged for validating phone numbers.
Answering machine detection
Fees apply for utilising answering machine detection services.
Gain Confidence
Know that guidance, updates, and templates are accurate and current.
Carrier fees
Charges may be incurred for carrier-related services.
MMS
Fees are applicable for sending and receiving multimedia messages.
Emails
Each email sent incurs a fee.
Email address validation
Fees are charged for validating email addresses.
Premium Workflow Triggers & Actions
Fees are applicable for utilising premium workflow triggers and actions such as Inbound Webhook, Google Sheets, Slack, Custom Outbound Webhooks, Date/Time Formatter and Number Formatter.
AI Image generation
Charges are incurred for generating AI images.
Workflow AI Action (ChatGPT)
Fees apply for using the Workflow AI Action feature.
Conversation AI
Usage fees are charged for utilising Conversation AI services.
Voice AI
Usage fees are charged for each minute of AI-handled call.
Funnel AI / Agent Studio
Usage fees may apply to AI-generated funnel pages, AI conversations, AI actions and Agent Studio usage.
Estimate of what £10 credit gives you
Your Business Location
United Kingdom
For the United Kingdom, £10 credit gives approximately: 274 outbound call minutes, or 834 inbound call minutes, or 149 sent SMS messages, or 1112 received SMS messages, or 9877 emails, or 2000 email address validations, or 500 premium workflow actions, or 35274 AI generated words, or 53 AI images, or 3 AI Workflow Actions, or 250 Workflow AI Assistant Requests, or 834 reviews responded to by AI, or 4 funnels generated by AI, or 91000 AI tokens used in Agent Studio, or 334 AI conversation messages, or 52 Voice AI call minutes, or 113 WhatsApp conversations per 24 hour window.
Estimates are illustrative only and may vary based on provider pricing, destination, usage type, carrier fees, enabled features and future platform changes. All figures shown above are presented in GBP on a like-for-like basis to the source fee structure.