ECM What’s New: space calendars that stay in sync
Overview Here’s what actually happens with a busy room or space: it is bookable in two places, the external calendar and your own, and the two drift apart. A held date shows free, someone books over it, and you are untangling a double booking on the phone instead of running the day. Calendar sync for […]
ECM What’s New: call clients over WhatsApp from your phone
Overview Here’s what actually happens on show day: a client messages on WhatsApp, you need to talk it through, and your business number is sitting on a desktop back at the office. So you call from a personal phone, off the record, and the conversation never lands against the booking. You can now place WhatsApp […]
ECM What’s New: every review profile found for you
Overview Here’s what actually happens with reviews: you watch Google, you reply on Google, and meanwhile a steady trickle of comments builds up on Facebook, TripAdvisor and a handful of listings you forgot you had. The reputation you are managing is only the part you can see. When you add a business to the reputation […]
ECM What’s New: remove a published post everywhere at once
Overview Here’s what actually happens when an event detail changes after you have posted it: the wrong start time, a cancelled date, a typo in the venue name. You delete the post in your planner, then remember it is still live on the channel, so you log into each account to take it down by […]
ECM What’s New: control exactly what your phone assistant says
Overview Here’s what actually happens when a phone assistant handles an enquiry and then does something mid-call, like sending a text or booking a slot: it narrates the moment in its own words. Usually fine. Sometimes clumsy, or off-brand, on exactly the call where a caller is deciding whether to trust you. You now control […]
ECM What’s New: connect Instagram in one step
Overview Here’s what actually happens when you try to post event promotion to Instagram: the old route made you connect through Facebook first, a fiddly chain of permissions that broke as often as it worked. Plenty of teams gave up and posted by hand. Instagram now connects directly, as its own integration. No routing through […]